What’s the likelihood of me getting a refund from a cr@ppy UK holiday park?
June 12th, 2009 — 02:20 pmPoopsy asked:
We rented and stayed in a caravan in a 5 star caravan holiday park recently (for a few days). The caravan was filthy and had no central heating (even though we were assured we would have this verbally by phone). After our few days were up (we were freezing), we went and asked for a refund. They told us to ask for this in writing. I have sent the letter off. Do you think I’ll get my money back? I did complain at the time about the lack of central heating and we were told, Well, at least it’s not too cold at the moment.
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We rented and stayed in a caravan in a 5 star caravan holiday park recently (for a few days). The caravan was filthy and had no central heating (even though we were assured we would have this verbally by phone). After our few days were up (we were freezing), we went and asked for a refund. They told us to ask for this in writing. I have sent the letter off. Do you think I’ll get my money back? I did complain at the time about the lack of central heating and we were told, Well, at least it’s not too cold at the moment.
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